Service Request Automation

Self-service

Self-service provisioning and management allow users to view and manage VMs, including the ability to request new VMs or request changes to existing VMs. Using the web-based Service Portal, virtual infrastructure administrators provide stakeholders with an elegant but information-rich view of their assets without allowing any access to the underlying private or public cloud infrastructure. vCommander also provides powerful workflow capabilities, including quota management to ensure predefined resource limits for end user VMs.

Using vCommander®, you can set up a process to help you manage service requests received from Service Portal users (as well as from vCommander users). You can create and use a service request form by itself or add workflows to create a complete service request process from the initial user request through to deployment and final release of the service to the user.

NotePencil-smallSee also the Cloud Automation Planning Guide.

If you're setting up workflow processes, we recommend that you carry out the tasks in the following order. All of these tasks can be accessed from Configuration > Service Request Configuration.

Service-Cat

Form-Design

Approval

Prov-Config

Completion

Email-Notif

request-info-36x36

Make services available to users

Configure service request forms

Prepare an approval workflow

Configure automatic provisioning

Prepare a completion workflow

Set up email notification

Fill service requests

Make a service available for a Service Portal user to select.

Customize the default Service Request Form to help Service Portal users  request services.

Set up an approval workflow for approving new service requests or change requests.

Configure global provisioning settings such as datastore limits and naming conventions.

Configure automatic placement for deployed services.

Set up a completion workflow for new service requests or change requests.

Send automatic email notification when a service request is submitted by a user.

Track the service request in the workflow process.

Approve (or reject) the service request.

Fill the service request.

Here's the full set of topics in the Service Request Automation category:

Managing the Service Catalog

Configuring Service Request Forms

Workflows

Using Variables to Access vCommander® Metadata for Workflows

Provisioning Configuration

Networking and IP Management

Configuring Email Notification for Service Requests

Service Request Management

report Reports

Service Fulfillment Report