Service Request Automation

Self-service

Self-service provisioning and management allow users to view and manage VMs, including the ability to request new VMs or request changes to existing VMs. Using the web-based Service Portal, virtual infrastructure administrators provide stakeholders with an elegant but information-rich view of their assets without allowing any access to the underlying private or public cloud infrastructure. vCommander also provides powerful workflow capabilities, including quota management to ensure predefined resource limits for end user VMs.

Using Embotics® vCommander®, you can set up a process to help you manage service requests received from Service Portal users (as well as from vCommander users). You can create and use a service request form by itself or add workflows to create a complete service request process from the initial user request through to deployment and final release of the service to the user.

NotePencil-smallCheck out the Embotics® Embotics® vCommander® Private Cloud Quickstart video to learn about the basic tasks for turning up private cloud automation.

If you're setting up workflow processes, we recommend that you carry out the tasks in the following order. All of these tasks can be accessed from Configuration > Service Request Configuration.

Service Catalog

Use to:

Make services available to users

Form Designer

Approval Workflow

Provisioning Configuration

Completion Workflow

Email Notification

Fill service requests

request-info-36x36

Make a service available for a Service Portal user to request.

Customize the default Service Request Form to help Service Portal users  request services.

Set up an approval workflow for approving new service requests or change requests.

Configure global provisioning settings such as datastore limits and naming conventions.

Configure automatic placement for deployed services.

Set up a completion workflow for new service requests or change requests.

Set up email notification to automatically send an email when a service request is submitted by a user.

Track the service request in the workflow process.

Approve (or reject) the service request.

Fill the service request.

Here's the list of high-level tasks in the Service Request Automation category:

Managing the Service Catalog

Customizing Service Request Forms

Workflows

Using Variables to Access Embotics® vCommander® Metadata for Workflows

Provisioning Configuration

Configuring Email Notification for Service Requests

Networking and IP Management

Service Request Management

report Reports

Service Fulfillment Report