Requesting a Service or a Change to a Service

In Embotics® vCommander®, you can request a service, copy a new service request to quickly create a new one, or request a change to a service the same way that a Service Portal user can make those requests. If workflows have been configured, the requested service or change request automatically goes through the workflow process.

A service is a container for IT assets — something that is requested, approved, deployed and completed as a unit. A service can consist of anything from a single VM to a combination of service components, such as:

multiple VMs

virtual services (vApps and cloud services)

cloud templates (CloudFormation and ARM templates)

custom components — used to represent both non-virtual assets (such as a phone) as well as tasks that modify existing assets (such as the installation of a database instance on an existing server)

NotePencil-smallCustom components are different from VM and virtual service components. Once a request for a custom component is completed, the custom component is not displayed or tracked in vCommander or the Service Portal.

A service can be predefined (for example, as a vApp in vCenter) or built from individual components in vCommander.

Requesting a service

Access through:

Menu toolbar > Service Requests

Available to:

All Access Rights Levels

You can request multiple instances of a service as well as multiple services in a single request.

1.On the Service Requests page, and click Request New Service.

NotePencil-smallTo save time, you can copy a new service request. Select a new service request and click Copy Request. Make any changes you want and submit the request. Note that if the service catalog entry upon which the request was based has changed in the meantime (for example, if a component was added or removed), a warning is displayed, and you cannot copy the request.

2.If you can't find the service you need:

If you're looking for a service shared by another user, make sure Include Shared Services is enabled.

Enter text in the Search field to filter the list of available services. Only the service name and description are searched (categories are not searched).

If categories have been applied to the services you have permission to see, you can filter by category.

When you filter the Service Catalog by category, only services matching all selected categories are retrieved.

3.Complete the form that appears. You must complete all fields marked with an asterisk (*). To learn how to customize request forms, see Customizing Service Request Forms.

If you see the Override icon edit-16x16 next to a field, you can override the value set for the service as a whole.

override_value_from_service_tab

For example, for a service that contains four components, you could set an expiry date for the service as a whole and then override this date for one of the components. The other three components would take the expiry date from the service. Note that once you have overridden a value for a component, changing the value for the service has no effect for that component. Click the Override icon again to remove the override.

4.If the Destination form element has been added to the request form, a drop-down menu presents all of the deployment destinations available to you on the managed system hosting the service you're requesting. Service catalog costs are updated to reflect the selected destination, so that you can understand the cost impact of your decision. When you select Let the system decide and multiple destinations are available to you, the destination with the highest capacity is displayed as the expected destination. If only one destination is available, you see a read-only field instead of a drop-down menu. When no destinations are available, Let the system decide is selected. Note that if the $DESTINATION$ deployment parameter is specified as part of the approval process, it overrides this selection.

5.To add another service to the request, click Add more services.

If vCommander is in single-service request mode, the Add more services button does not appear.

6.When you are satisfied, click Submit Request.

NotePencil-smallIf you navigate to another page before submitting your request, the contents of your request are saved until you log out.

Requesting a change to a service

Access through:

Views menu > Operational or VMs and Templates

Available to:

All Access Rights Levels

You can request a change to a deployed service. Here are a few examples of what you can do with a change request:

decommission a database

change the owner of an auto scaling group

apply a rightsizing recommendation to a VM

add more memory, CPU or storage resources to a VM

The following table indicates which resource changes involve an automatic reboot during change request fulfillment.

Table: Hot/Cold Resource Changes for Each Virtualization Platform

 

VM must be powered down to reconfigure?

Task

vCenter

SCVMM

AWS

ARM

Change CPU / memory resources OR change instance type

Dictated by CPU Hot Plug and Memory Hot Plug settings for the VM in vCenter

Yes

Yes

Yes

Add network adapters

--

Yes

--

Yes

Delete network adapters

Yes

Yes

--

Yes

Change subnet (network)

N/A

N/A

N/A

Yes

Expand disk capacity

--

Yes

Existing disks cannot be expanded.

Yes

Add storage resources

--

--

--

--

Delete storage resources

--

--

--

--

1.Select a service in the tree and click Request Service Change.

If more than one Service Change Request form is available, a list appears.

NotePencil-smallForms that contain elements which are not relevant to the selected service type are not displayed to users initiating a change request. For example, a form that contains the CPU Count, Memory, Instance Type, Storage or Storage-AWS elements is not available for virtual services, load balancers, stacks, auto scaling groups and databases. For more information on configuring service request forms, see Customizing Service Request Forms.
NotePencil-smallIt's not possible to resize IDE disks, independent disks, or disks involved in a snapshot or linked clone chain.

2.Select the form you want and click OK.

3.Make changes and click OK to submit the change request.

NotePencil-smallIf you change custom attribute values for a virtual service, its VM children do not inherit the new values. If you change ownership or expiry information for a virtual service, its children inherit the new values. See also Order of Precedence for Metadata and Other Service Settings.