Known Issues

These are the known issues for Commander 8.3:


Description and Solution


When you deploy the VM Access Proxy, the Synchronize guest time with host option is disabled.

In vCenter, right-click the VM Access Proxy deployment and select Edit Settings. On the VM Options tab (the Option tab in the Thick Client), enable the Synchronize guest time with host option in the VMware Tools panel.


Google Chrome no longer supports the Common Name in self-signed certificates. Chrome now requires a Subject Alternative Name instead of the Common Name used in the self-signed certificate delivered with Commander.

If you're using Chrome, generate a self-signed certificate for Commander using the Subject Alternative Name.


When the WebMKS console connection method is configured, Internet Explorer 11 users may be unable to see the mouse pointer in the console session.

To open a console to a Windows VM from Internet Explorer 11 when using WebMKS, try enabling mouse trails with the shortest option. Or, use the VMRC plug-in method instead of the WebMKS method. For Linux VMs, use the VMRC plug-in connection method. See Console connection methods to learn how to change the console connection method for HTML5 browsers.


Commander and the Service Portal don't support multiple connections in the same browser. For example, you can connect to Commander in both Firefox and Chrome at the same time, but you can't connect to Commander in two instances of Firefox at the same time.

Use a different browser to open another session.


Reserved Instance daily fees may be incorrect in the month that a reserved instance is purchased or expires.


In some cases, when you attempt to generate a Cloud Billing report and use the Group By option of Cost Adjustments, the report will fail to generate.