Known Issues

These are the known issues for Commander 8.4:


Description and Solution


When you deploy the VM Access Proxy, the Synchronize guest time with host option is disabled.

In vCenter, right-click the VM Access Proxy deployment and select Edit Settings. On the VM Options tab (the Option tab in the Thick Client), enable the Synchronize guest time with host option in the VMware Tools panel.


When the WebMKS console connection method is configured, Internet Explorer 11 users may be unable to see the mouse pointer in the console session.

To open a console to a Windows VM from Internet Explorer 11 when using WebMKS, try enabling mouse trails with the shortest option. Or, use the VMRC plug-in method instead of the WebMKS method. For Linux VMs, use the VMRC plug-in connection method. See Console connection methods to learn how to change the console connection method for HTML5 browsers.


Commander and the Service Portal don't support multiple connections in the same browser. For example, you can connect to Commander in both Firefox and Chrome at the same time, but you can't connect to Commander in two instances of Firefox at the same time.

Use a different browser to open another session.


In some cases, when you attempt to generate a Cloud Billing report and use the Group By option of Cost Adjustments, the report will fail to generate.