Approving Service Requests

In the Service Portal, if the email address associated with your account is listed as an approver, you can approve or reject that service request.

Viewing a list of service request approvers

Click Service Requests in the left menu. Select and enable the Approvers option to display the Approvers column.

Approving or rejecting service requests

When viewing the list of service requests, select a request with your email address in the Approvers column and click the service request ID to view more information.

You can:

  • Approve the request and optionally add a reason. When final approval is given, the service can be deployed.


  • Reject the request and add a reason, so that no other approval emails are sent, and the request process ends. You can reject a request as long as it's in the "Pending Approval" state.

You can also approve or reject requests using the approval email. Clicking the link in the email brings you to the Service Request Approval page.


  • If quota is configured and some time has passed between when you received the email and when you clicked the hyperlink, the quota information included in the email may differ from the quota information on the approval form. The information on the approval form is always up to date.
  • When a user shares a VM, (Shared) is appended to the service name in the Request Details.