If You Can't See the Services You Expect to See

If you can't see the services you expect to see in the Service Portal:

  1. Check the banner to see who you're signed in as, and whether you're signed in to the right organization:
    logged in
  2. You may have more than one Service Portal role, or you may be a member of more than one organization. Try switching to another view in the Views menu.
    swtiching orgs

    Or, if you have permission to view all services for an organization, you can switch to the All Services view.

    viewing all services
  3. If you clicked a VM link in a report and the VM details aren't displayed in the Service Portal, you likely don't have permission to view this VM. Talk to your administrator.

See Multiple Roles and Membership in Organizations for more information.