Self-Service

The Service Portal's service request automation feature allows users to:

Note: What you can see and do in the Service Portal depends on the permissions associated with the role that your administrator has assigned you. Unless otherwise noted, the procedures in this guide assume that users have the highest level of permissions.

About services

A service is a container for IT assets that can be requested, approved, deployed, and completed as a unit. A service can consist of anything from a single VM to a combination of service components, such as:

  • Multi-cloud templates
  • VM templates
  • Amazon Marketplace AMIs
  • Virtual service templates
  • Cloud templates (CloudFormation templates, ARM templates, and GCP deployment configurations)
  • OVA/OVF templates
  • Custom components — used to represent both non-virtual assets (such as a phone) as well as tasks that modify existing assets (such as the installation of a database instance on an existing server)

Note: Custom components are different from VM and virtual service components. Once a request for a custom component is completed, the custom component isn't displayed or tracked in Commander or the Service Portal.

A service can be predefined (for example, as a vApp in vCenter) or built from individual components in Commander. Examples of services are:

  • A new hire service — which includes everything a new hire needs, such as a desktop machine, installed software applications, and a phone.
  • A lab service — which includes everything required to set up a software testing lab environment.

Ownership of requested services

When you request a service, you're automatically assigned as primary owner of the deployed service.

When you request a service as an organization member, the deployed service is automatically assigned to the organization, and you're assigned as primary owner.

If you're the primary owner of a service, you can change the ownership assignment of a service. See Assigning Ownership for more information.