Viewing User Account Details

Commander provides account details that you can use to troubleshooting access and permissions issues. For example, you can look up users to make sure they will have access to the Service Portal through their AD group membership.

If a user doesn't exist as an individual Commander user or an individual Service Portal user, the following message appears:

No Commander user "<username>" found.

If a user can't be found in the remote directory service connected to Commander, the following message appears:

No remote Directory Services account found for "<username>".

Note: Note: To integrate with Active Directory, see Integrating Active Directory with Commander. To integrate with LDAP, see Integrating LDAP with Commander.

The following account details are available:

  • User Account — shows information about the user's account, roles, and access rights.
  • Sessions — indicates whether the user is currently signed in, and provides the time of the last sign in.
  • Organizations — shows the organizations that the user is a member of, and also shows the user's role in that organization, and how membership was granted.
  • Commander Directory — shows membership details for Commander directory accounts.
  • Remote User Directory — shows membership details for remote directory accounts.

Note that if a group name appears only under Remote User Directory, and not under Commander Directory, group members won't have access to Commander or the Service Portal. You must add an account for the user, for the group, or both.

Viewing details for a user or group account

Access through:

Configuration > Identity and Access > Users

Available to:

Commander Roles of Superuser and Enterprise Admin

To view details for a user or group account:

  1. Click the Users tab.
  2. Select a user or group and click Account Details.