You can use approval workflows to perform tasks or commands when users make new service requests and change requests.
Approval workflows allow administrators to either reject or provide consent for requests, and any pre-deployment activity that must occur before provisioning begins. When you create an approval workflow, you make several choices that determine when it's used, and what actions take place.
Some of the tasks that you can perform through an approval or pre-provisioning workflow include:
- Obtain approval or rejection of a service request
- Track emails about the approval
- Run pre-deployment scripts
This section provide the following information for approval workflows:
Additional workflow information
The following links provide helpful information for how to create effective workflows, as well as some use cases for workflows.
- Using Script Output as Input to a Workflow Step
- Making Workflow Steps Conditional
- Add Retry Steps to Workflows
- Executing Scripts through Workflow Steps
- Making REST Calls through Workflow Steps
- Using Variables to Access Commander Metadata for Workflows
- Workflow Steps Reference
- Troubleshooting and Tracking Workflows