Example: Mapping Request Form Fields to Variables

You can pull data from the service request form that a requester submits. The following examples show how fields on the service request form map to variables for a completion workflow.

For more information about how to configure service request forms, see Creating Service Forms.

Mapping Service form fields to completion workflow variables

This example shows how fields in the Service section of the new service request form map to variables for a service-level completion workflow.

Form variables

Mapping Component form fields to completion workflow variables

This example shows how fields in the Component section of the new service request form map to variables for a component-level completion workflow.