Workflows

You can use Commander workflows to help manage the service request process or to perform tasks or commands on deployed resources and cloud accounts. The following workflow types are offered:

Approval and Pre-Provisioning Workflows

Purpose

  • Triggered when users make new service requests and change requests
  • Allows administrators to handle approval and pre-provisioning activity, such as obtaining approval or rejection of a service request and running pre-deployment scripts

Tasks that can be carried out as part of a workflow (all are optional)

  • Integrate emails into the approval and provisioning process
  • Integrate scripts into the approval and provisioning process

Examples of workflow use

  • Obtain approval or rejection of a service request
  • Track emails about the approval
  • Run pre-deployment scripts

For more information about approval and pre-provisioning workflows, see Approval Workflows

Completion Workflows

Purpose

  • Triggered when users make new service requests and change requests
  • Allows administrators specify actions to be carried out after deployment of a new service request, or after fulfillment of a service change request

Tasks that can be carried out as part of a workflow (all are optional)

  • Assign an IP address
  • Install an operating system and patches
  • Install applications
  • Install network security applications
  • Power off a VM and delete it from disk
  • Configure a load balancer or firewall for a group of components

Examples of workflow use

  • Install software on a deployed VM
  • Set a specific MAC address on a deployed VM
  • Run post-deployment scripts

For more information about completion workflows, see Creating Completion Workflows

Command Workflows

Purpose

  • Allows administrators to create their own command sequences for VMs
  • Allows commands to be added to the Service Portal for actions to be carried out on VMs by a Service Portal user
  • Independent of the service request process

Tasks that can be carried out as part of a workflow (all are optional)

  • Integrate emails into the command workflow
  • Control the power state of the VM
  • Remove the VM from the virtualized infrastructure
  • Integrate scripts into the command workflow
  • Create wait times that give external processes time to complete

Examples of workflow use

  • Allow Service Portal users to request a backup
  • Launch a ticketing system
  • Launch a workflow from a policy
  • Install applications

For more information about command workflows, see Command Workflows

Governance workflows

Purpose

  • Allows administrators to create their own command sequences for VMs
  • Allows commands to be added to the Service Portal for actions to be carried out on VMs by a Service Portal user
  • Independent of the service request process

Tasks that can be carried out as part of a workflow (all are optional)

  • Integrate emails into the command workflow
  • Control the power state of the VM
  • Remove the VM from the virtualized infrastructure
  • Integrate scripts into the command workflow
  • Create wait times that give external processes time to complete

Examples of workflow use

  • Allow Service Portal users to request a backup
  • Launch a ticketing system
  • Launch a workflow from a policy
  • Install applications

For more information about command workflows, see Creating Governance Workflows

Learn how to set up workflows

The basics

Specific workflow steps

Examples

Other workflow topics