State Transitions for Requests, Services and Components

Service requests, services and components progress through various states. This topic shows state transitions for each of these levels. See Fulfilling Service Requests for how-to information and an example.

State transitions for new service requests

Once all service-level completion workflows have finished, the entire service request moves to Completed.

state_flowchart_new_request

State transitions for all services in a new service request

Once all component-level completion workflows have finished, the entire service moves to Completed.

state_flowchart_services

State transitions for all components in a service - new service request

Once the component-level completion workflow has finished, the component moves to Completed.

Note that because Custom Components are not deployed, they automatically advance from Pending Deployment to Pending Completion, triggering the component-level completion workflow.

state_flowchart_components

State transitions for change requests

Once all completion workflows have finished, the entire change request moves to Completed.

state_flowchart_change_request