State Transitions for Requests, Services and Components
Service requests, services and components progress through various states. This topic shows state transitions for each of these levels. See Fulfilling Service Requests for how-to information and an example.
Once all service-level completion workflows have finished, the entire service request moves to Completed.
Once all component-level completion workflows have finished, the entire service moves to Completed.
Once the component-level completion workflow has finished, the component moves to Completed.
Note that because Custom Components are not deployed, they automatically advance from Pending Deployment to Pending Completion, triggering the component-level completion workflow.
Once all completion workflows have finished, the entire change request moves to Completed.