Troubleshooting Cost Analytics

If you don’t see the costs you expect to see, or if no costs are visible, use the suggestions in this list to troubleshoot your setup.

  • Make sure all cost analytics prerequisites are fulfilled. See Setting Up Cost Analytics.
  • Because costing information is updated nightly, the most recent cost shown is from the previous day.
  • Check general Cost Analytics filters. As an extra check, turn off all the filters and see if all the items you expect are displayed.
  • If you can’t see certain organization-owned services, make sure you're logged in to the right organization.
  • Check the parent-child organization relationship. Services belonging to child organizations are visible to the parent organization. See Multiple Roles and Membership in Organizations.
  • If the problem is in the most expensive VMs table, click the icon at the top of that table and check the Configure Chart dialog. If the Only show VMs with downsizing recommendations checkbox is enabled, only the VMs with downsizing recommendations are displayed.
  • If you have recently upgraded, pre-upgrade billing data won’t be imported into the Cost Analytics view until the Saturday after the upgrade unless you edit the schedule for the database maintenance task. See Configuring the schedule for the Database Maintenance task.
  • Costs may spike on the first day of the month because of business support costs, tax or other monthly charges. For AWS, these monthly costs may change during the month because they're calculated as a percentage of usage. At any time during the month, this change will be reflected retroactively in the first-day spike.
  • If a connection issue prevents billing data retrieval, Commander retrieves the missing data during the next nightly task.
  • If the problem is in the Service Portal, check that the correct permissions for Service Portal Cost Dashboard viewing have been applied. See Setting Service Portal Cost Dashboard Permissions.
  • If your bill doesn’t match the cost amounts displayed:
    • Cost Analytics costs are shown in US Dollars (USD). Your bill may be in a different currency.
    • Costs that are less than $0.01 aren't shown.
    • The Azure costs that are displayed in the Cost Analytics charts and tables don't include tax.

Notes for GCP

GCP charges aggregated CPU and memory usage costs, grouped by project and service type. GCP billing data does not include costs for individual VMs. Therefore, you may notice a few differences in the Details tables when you're managing GCP:

  • The Usage column may display more than 24 hours of Compute Engine usage, since this value is an aggregate for all VMs.
  • The Resource ID column displays the project ID for GCP.
  • The Service Name column displays the project name for GCP

Commander doesn't retrieve labels from GCP billing data.