Service Request Automation

Service Request Automation

Self-service provisioning and management allow users to view and manage VMs, including the ability to request new VMs or request changes to existing VMs. Using the web-based Service Portal, virtual infrastructure administrators provide stakeholders with an elegant but information-rich view of their assets without allowing any access to the underlying private or public cloud infrastructure. vCommander also provides powerful workflow capabilities, including quota management to ensure predefined resource limits for end user VMs.

In vCommander, you can set up a process to help you manage service requests received from Service Portal users (as well as from vCommander users). You can create and use a service request form by itself or add workflows to create a complete service request process from the initial user request through to deployment and final release of the service to the user.

Check out the vCommander Private Cloud Quickstart video to learn about the basic tasks for turning up private cloud automation.

If you're setting up workflow processes, we recommend that you carry out the tasks in the following order. All of these tasks can be accessed from Configuration > Service Request Configuration.

Intelligent Placement

Service Catalog

Form Designer

Approval Workflow

Provisioning Configuration

Completion Workflow

Email Notification

Service Requests

Ensure that service requests are deployed to the best destination by customizing the global placement strategy and configuring placement attributes.

Make services available for a Service Portal user to request.

Customize the default Service Request Form to help Service Portal users request services.

Set up an approval workflow for approving new service requests or change requests.

Create a custom naming convention for deployed services.

Configure automatic deployment for deployed services.

Set up a completion workflow for new service requests or change requests.

Set up email notification to automatically send an email when a service request is submitted by a user.

Track service requests in the workflow process.

Approve (or reject) service requests.

Fill service requests.

report Reports

The following report can be used for service requests: